We want you to be satisfied with the quality of the products you order through Cryptonites. If you are not satisfied with the quality of a product, please get in touch with us within 30 days of receiving the item and we will do everything we can to investigate and find a solution.

If our quality assurance team validates your claim, we will be happy to send a complimentary replacement order to your customer as quickly as possible. We'd much rather fix any problems and send a replacement order to make sure our customers are happy with their orders.

We use the same print machines, paper types, and work processes as our print partners to minimize color variations. However, printing is a chemical process and 100% consistency cannot be achieved. Multiple factors influence the color, consistency, and final result, including:

• Machine type
• Machine settings
• Paper types
• Humidity in the room
• When the machine was last cleaned

Color variations that may occur due to the above-mentioned reasons lie within acceptable tolerance levels and are not covered under our quality guarantee.

If you receive defective or damaged orders that were not caused by the content provided by you, we will cover the costs of a new order. This includes:

• Damage to the delivered products
• Errors in the number or quantity of the delivered products
• Lack of quality of the delivered product

Cryptonites prioritizes local printing, empowering businesses to reduce their environmental impact by working with nearby partners. This approach not only benefits the environment but also strengthens local economies.

Cryptonites maintains a sustainable value chain through these key initiatives:

• High sustainability standards for all suppliers.
• A requirement for all printing partners to adhere to our Supplier Code of Conduct.
• A rigorous compliance process to mitigate risks within the supply chain.
• On-location inspections conducted at supplier facilities to ensure adherence to standards.

The delivery time for orders varies depending on the product type and shipping method chosen. On average, you can expect:

1. Production time: 1-6 business days, depending on the product.
2. Shipping time:
   Economy shipping: 4-6 business days
   • Express shipping: 3-4 business days

So, the total delivery time typically ranges from 4-12 business days, with express shipping options available for faster delivery. When you place an order, we'll show you the estimated delivery date, which includes both production and shipping time.

To determine the estimated delivery date for an order and increase the likelihood of delivery by December 24th, it is recommended to place orders as early as possible.